FAQ

FAQ

FAQ

Q: Are you a factory or a trading company ?

A: We are the company which is the joint of trade and industry

Q:Can I get a sample before mass production ?

A:Sure, we can provide sample for approval before mass production.

Q:How much do you charge for a sample ?

A:For the custom sample , our sample fee is depend on your design and fabric requirements.

So pls kindly send your design to us for checking the accurate sample price.

Q:The sample charge refundable or not ?

A:Yes , we can refund your sample cost when you place first mass order 200 pieces.

Q:What is your time of making samples and mass order?

A:Sample order usually is 2 to 7 workdays, depend on your design and fabric requirements. Mass order usually is 10-18 days and depond on the final quantity.

Q:Which file do you want for the design ? How to get artwork?

A:AI and PDF file is the best, or PSD file, or TIF file, or you can send the high quality picture to us , our professional design team will make the printing file for your confirmation.

Q: How can I have a Proforma Invioce/Quotation?

A: You can send me your purchasing needs via website, email, WhatsApp, Skype, or WeChat, and we will then send you a proforma invoice or quotation.

Q: Do you accept small orders ?

A:Yes. If you are a small retailer or starting up business, we are definitely willing togrow up with you. And we are looking forward to co-work with you for a long termrelationship.

Q: Can I have a visit to your factory before the order?

A: Sure, your visit is welcome at any time.

Q:Are there any extra charges for marks, stickers,barcodes?

A:Yes, there're some extra charges. Surcharge depends on size and color.

Q:Why can there be price fluctuations?

A:Prices within a confirmed order don't change. However subsequent ordersrequireclarification, because production costs depend on price on raw materialsetc, whichcan change over time.